CONTACT DETAILS

12 PRETORIA ROAD, KEMPTON PARK

+27 11 077 9176

MONDAY - FRIDAY, 9AM - 5PM

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RETURNS

Certainly, on condition that the item purchased does not fall into any one of these categories: *Cosmetics and fragrances *Swimwear *Hosiery *Hair accessories *Earrings and Jewellery *Underwear and undergarments *Items on ‘Sale’ Unfortunately due to hygiene reasons, we are unable to accept the exchange of the items listed above. For any other items, simply contact us with your exchange request and we will be able to assist you with your exchange. Please note that for an exchange to be successful, we only accept goods that meet the following conditions: *You exchange the item within 3 days (inclusive) from the tracked date of delivery *You complete the exchange form and attach it with the item that you wish you to exchange when you send it back *The item is in its original saleable condition: with all original tags; in an unworn, unopened and unused state; and any sewn labels are still attached If you wish to exchange a product, please send an email to info@islayafrica.com with your exchange request so that we can send you an exchange form. You will then fill in the form, attach it to the item(s) that you wish to be exchanged and then send the parcel back to us using an Aramex flyer which can be purchased at any Pick ‘n Pay for R99. If you are not able to comply with our exchange requirements, iSLAY AFRICA reserves the right to refuse an exchange or refund on change of mind items. iSLAY AFRICA will not accept a bank statement as proof of purchase.
If you wish to return a product, please send an email to info@islayafrica.com with your refund request so that we can send you an refund form. You will then fill in the form, attach it to the item(s) that you wish to return and then send the parcel back to us using an Aramex flyer which can be purchased at any Pick ‘n Pay for R99. *IMPORTANT: Please note that we do not issue refunds in the form of cash, but rather as store credit that you can use later when you find something else on our store that you like. The only exceptions for a cash refund will be when an order could not be fulfilled as a result of issues on our side. Please also note that for a refund to be successful, we only accept goods that still meet the following conditions: *You return the item within 3 days (inclusive) from the tracked date of delivery *You complete the return form and attach it with the item(s) that you want to return when you send it back *The item is in its original saleable condition: with all original tags; in an unworn, unopened and unused state; and any sewn labels are still attached If you are not able to comply with these requirements, iSLAY AFRICA reserves the right to refuse an exchange or refund on change of mind items. iSLAY AFRICA will not accept a bank statement as proof of purchase.